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Why can't I update my game?

Problems updating an app can be caused by a few different issues:

  • Issues with your network connection
  • Issues with Play Store / App Store
  • Device compatibility issues

Issues with your network connection

If you cannot update the app on your device, please check your internet connection. Try restarting your router if you are using a home internet connection, or try switching to a different internet connection

Try using a VPN service; using a VPN can resolve some network-related errors concerning access to the Play Store or the App Store

 

Issues with Play Store / App Store

If there is an issue with the Play Store or the App Store, please contact their support teams for further assistance:

Play Store - Android

App Store - iOS

 

Device compatibility issues

A device needs to meet the software and hardware requirements to run the app. Please check the Device Requirements article for more information.

If your device does not meet the requirements, try using another device

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