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Technical - Clearing Browser Cache

Sometimes, issues with KingsRoad can be resolved by clearing your browser's cache as well as its Flash cache. To clear your caches, follow these steps:

Chrome

  1. Click the menu icon in the upper right corner of your browser window.
  2. Click on Settings
  3. Select Settings from the list of options on the left
  4. Scroll down to Privacy
  5. Click the Clear browsing data... button
  6. Make sure that Browsing History, Download History, Cookies and other site and plugin data, and Cached images and files are all checked.
  7. Make sure that the dropdown option is set to ...the beginning of time.
  8. Click the Clear browsing data
  9. Restart Google Chrome

Firefox

  1. Click the menu icon in the upper right corner of your browser window.
  2. Click on Options
  3. Select the Privacy option from the list of options on the left
  4. Scroll down to the History section
  5. Click 'clear your recent history'
  6. Change the dropdown option to Everything
  7. Make sure that Browsing & Download History, Form & Search History, Cookies, and Cache are all checked.
  8. Click the Clear Now button
  9. Restart Mozilla Firefox

Internet Explorer

  1. Click the gear in the upper right corner of your browser window.
  2. Select Internet Options.
  3. Click the "Delete..." button under "Browsing History."
  4. Restart Internet Explorer

 

Clearing your Flash cache must be done on a per-browser basis, as Adobe Flash has separated the data used by Flash for Chrome vs. Firefox vs. Internet Explorer. Instructions for doing so are below; please repeat these steps on each browser you wish to use to play KingsRoad.

  1. Visit the Website Storage Settings Panel via the provided link
  2. Click on the Delete all sites button
  3. Click on the Confirm button when prompted
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